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Points of Integration

Sometimes… OK most of the time …  the terms and words we use for “things” in service management are in themselves landmines. One of the worst culprits is of course the term “CMDB” which I like to...

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Contrarian Accelerators

Over the Thanksgiving holidays, I’ve had time to reflect on a concept that I’ve decided to call “Contrarian Accelerators.” The first name I came up with as “Perverse Accelerators” – which seemed more...

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Ten Things to Watch for in 2011

A lot comes to mind with a title like this one.  So, let’s start by wiping away areas like politics and finances (except as they relate to IT), births, deaths, marriages and celebrities.  In fact,...

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Why Most Cloud Deployments Need a Restart

In the research I mentioned in my earlier blog on “Operationalizing Cloud,” we looked at a lot more than technology adoption.  We looked at organizational and process requirements as well. And we also...

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CMDB Systems: the Quiet Revolution

CMDB Systems: the Quiet Revolution I remember once preparing for a number of public board meetings by listening to Monte Python’s “The Death of Mary Queen of Scots” and simultaneously taking a hot...

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