Points of Integration
Sometimes… OK most of the time … the terms and words we use for “things” in service management are in themselves landmines. One of the worst culprits is of course the term “CMDB” which I like to...
View ArticleContrarian Accelerators
Over the Thanksgiving holidays, I’ve had time to reflect on a concept that I’ve decided to call “Contrarian Accelerators.” The first name I came up with as “Perverse Accelerators” – which seemed more...
View ArticleTen Things to Watch for in 2011
A lot comes to mind with a title like this one. So, let’s start by wiping away areas like politics and finances (except as they relate to IT), births, deaths, marriages and celebrities. In fact,...
View ArticleWhy Most Cloud Deployments Need a Restart
In the research I mentioned in my earlier blog on “Operationalizing Cloud,” we looked at a lot more than technology adoption. We looked at organizational and process requirements as well. And we also...
View ArticleCMDB Systems: the Quiet Revolution
CMDB Systems: the Quiet Revolution I remember once preparing for a number of public board meetings by listening to Monte Python’s “The Death of Mary Queen of Scots” and simultaneously taking a hot...
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